Friday September 20, 2024
How Healthcare HR Leaders Can Balance Risk with Innovation
Healthcare human resources leaders face the dual challenge of driving workforce innovation while managing associated risks – especially while serving such a complex workforce. However, many organizations hesitate to adopt new workforce management platforms due to fears of failure. But remaining stagnant may actually be doing more harm than good to your organization’s culture, effectiveness, and bottom line.
In partnership with ASHHRA, join QGenda’s industry experts, alongside human resources leaders from SSM Health and Oregon Health and Science University, as we explore why the bigger threat to healthcare organizations might not be the risk itself, but the consequences of inaction. This webinar will offer actionable strategies for HR leaders looking to embrace innovation while minimizing risks to ultimately enhance employee satisfaction, resource utilization, and operational efficiency.
Sponsored by:
Objectives
- The dangers of sticking with the status quo: Too many healthcare organizations have been burned by workforce management solutions originally built for companies like merchandisers, construction firms, and banks. Uncover how clinging to outdated, sub-optimal solutions that take a “one size fits all” approach could be holding your organization back.
- Overcoming risk aversion: Innovative technologies naturally bring some risk, but also tremendous potential upside. Understand how the fear of change could be negatively impacting your workforce, and ways to address it.
- Innovative workforce management strategies: Your care teams deserve the very best. Explore essential strategies you need to ensure your staff – especially your providers, nurses, and line managers – remain satisfied, engaged, and resilient against burnout.
- Real-world success stories: The good news is that more hospitals and health systems are now adopting a faster pace of change and more ambitious risk management posture. Hear about healthcare leaders who’ve successfully transformed their approach to workforce management.
Price
ASHHRA Member: FREE
ASHHRA Non-member: $25.00 FREE
Credit(s)
1 (CHHR, ACHE Fellowship*, HRCI, SHRM) for live webinar attendees.
*By attending the How Healthcare HR Leaders Can Balance Risk with Innovation live webinar offered by ASHHRA participants may earn up to 1 ACHE Qualified Education hours toward initial certification or recertification of the Fellow of the American College
Presenters
Courtney Green, MSN, RN, NE-BC
Vice President of Nurse & Staff
QGenda
Courtney Green has over 20 years of diverse healthcare experience, encompassing both clinical and operational leadership. Her career began as a Registered Nurse at OhioHealth, eventually leading her to a key role on the Nursing Leadership team within the Columbus, Ohio healthcare system. With extensive experience in workforce management software and scheduling tools, Courtney transitioned to a software vendor role, where she supported a wide range of hospitals and health systems – from large enterprises to small community facilities – in optimizing labor management and workforce care.
Qiana Williams, ACC, SPHR
Former EVP and Chief People Officer
Oregon Health and Science University
Qiana Williams is a dynamic C-suite executive and transformational coach with over 20 years of experience leading high-impact organizational change, driving cultural transformation, and shaping human capital strategies across diverse industries. As the Executive Vice President and Chief People Officer at Oregon Health & Science University (OHSU), Qiana led comprehensive HR transformations that redefined operational effectiveness and elevated employee engagement.
Her leadership at OHSU resulted in the organization’s first HR strategic plan, a reimagined HR Business Partner model, and the successful implementation of service level agreements that positioned HR as a critical driver of institutional success. Qiana also co-led a financial sustainability initiative with the CFO, achieving $100 million in cost savings while aligning cultural priorities with OHSU’s long-term mission.
Prior to OHSU, Qiana served at OhioHealth in pivotal roles, including Chief Diversity, Inclusion, and Culture Officer, and Vice President of Total Rewards and HR Operations. She spearheaded innovative initiatives that fostered an equitable, performance-driven culture across a complex healthcare network. These executive roles have shaped Qiana’s deep expertise in building inclusive cultures, optimizing HR operations, and inspiring leadership across high-stakes environments.
In addition to her executive career, Qiana is the founder of Be Unapologetically Brilliant, LLC, a boutique coaching practice dedicated to helping leaders thrive both professionally and personally. As an ICF-certified executive coach, she specializes in guiding high-achieving executives and entrepreneurs through significant career transitions, promotions, and challenges in work-life balance. Her coaching philosophy emphasizes authenticity, resilience, and intentional leadership, ensuring that success is both impactful and fulfilling.
At Be Unapologetically Brilliant, Qiana and her team provide tailored 1:1 and group coaching programs that empower leaders to excel with confidence. With a focus on leadership development, career progression, and navigating uncertainty, her clients—corporate executives, visionaries, and disruptors—achieve clarity, resilience, and purpose at every step of their journey.
Qiana’s thought leadership and breadth of experience make her a sought-after speaker for panels, conferences, and executive forums. She brings a unique blend of strategic insight, operational expertise, and coaching acumen, offering actionable strategies that inspire leaders to excel in today’s fast-evolving workplace.
Qiana holds degrees from The Ohio State University, Xavier University, and the University of Georgia. She is certified as a Senior Professional in Human Resources (SPHR) and SHRM Senior Certified Professional (SHRM-SCP).
Through her leadership and coaching, Qiana empowers organizations and individuals to unlock their brilliance, embrace change, and achieve sustainable success with authenticity and purpose.
Michael Kramb, Ed.D., MBA, PHR
SVP and Deputy Chief Human Resources Officer
SSM Health
With over 15 years of experience in human resources and operations, Michael Kramb, Ed.D., MBA, PHR is a values-based servant leader who focuses on creating inclusive and welcoming cultures that empowers and motivates employees to realize their full potential and bring their best selves to work.
Dr. Kramb joined SSM Health in October 2022, as System Vice President of Human Resources and serves as the executive HR business partner to the Senior and System Leadership team at SSM Health, providing strategic direction on human capital strategy. Recently, he assumed the role of Deputy Chief HR Officer, supporting the Chief Human Resources Officer to ensure alignment with systemwide organizational priorities to support innovative, contemporary, and nimble solutions, using metrics as a guide for key business decisions and change management, and taking on additional responsibility for Total Rewards and Wellness. During this time, he centralized and enhanced the HR Business Partner model, reorganized and optimized the HR structure and function with a focus on operational excellence and strategic influence. He created and rolled-out employee relations across the system and established intentional action planning for turnover and engagement KPIs with realized goal accomplishments.
Prior to joining SSM Health, Dr. Kramb served as Executive Director of HR and Interim Regional Chief People Officer for AdventHealth’s West Florida Division, a faith-based non-profit health system headquartered in Florida. He played a key role in the Division’s culture, engagement, recruitment, and retention efforts. In addition, he focused on standardizing the HR delivery model, building a talent management function, standardizing employee health and wellness, and building a diversity and inclusion strategy. Before joining AdventHealth, Dr. Kramb spent a decade with OhioHealth in progressive HR leadership roles.
Dr. Kramb received his bachelor’s degree in communications from The Ohio State University, his master’s degree in business administration from Ohio Dominican University, and his doctorate in education for leadership studies from Ashland University. He is also a Certified Professional in Human Resources through the HR Certification Institute.
Dr. Kramb is an accomplished human resources expert who has led and supported many projects and initiatives throughout his career – all focused on our greatest asset – our people.
