Sunday February 15, 2026
Connecting the Dots: The HR Role in Clinical Workforce Management
Wednesday, March 18, 2026 | 1:00 p.m. CT (2:00 p.m. ET)
Healthcare workforce challenges are often discussed in pieces — hiring, turnover, scheduling, or coverage — leaving HR leaders to reconcile the gaps. Many organizations continue to experience disruption even when roles are filled, driven by high turnover and the day-to-day complexity of coordinating clinical teams. As health systems become more interconnected, workforce stability increasingly depends on how well people, schedules, and care environments work together.
This session focuses on helping HR leaders connect the dots across clinical workforce management. Drawing on industry research and real-world health system experiences, participants will explore how disconnected approaches to scheduling, readiness, coverage, and capacity planning can create inefficiencies and risk for clinical teams. Designed for HR leaders working alongside clinical and operational partners, the discussion offers a practical perspective on improving coordination, visibility, and shared accountability across the workforce experience.
Objectives
- Understand why workforce challenges persist even when roles are filled, and how disconnected planning contributes to ongoing disruption.
- Recognize key connections across the clinical workforce, including scheduling, readiness, coverage, and capacity.
- Clarify the role HR plays in improving coordination and accountability across clinical and operational teams.
Price
ASHHRA Member: FREE
ASHHRA Non-member: $25.00 FREE
Credit(s)
1 (CHHR, ACHE Fellowship*, HRCI, SHRM) for live webinar attendees.
*By attending the Connecting the Dots: The HR Role in Clinical Workforce Management live webinar offered by ASHHRA participants may earn up to 1 ACHE Qualified Education hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.
About QGenda
QGenda optimizes healthcare workforce management everywhere care is delivered. The QGenda healthcare workforce management platform empowers organizations to effectively deploy workforce resources, with solutions for scheduling, credentialing, on-call management, clinical capacity management, time and attendance, residency management, and workforce analytics. More than 4,500 healthcare organizations, including leading physician groups, hospitals, academic medical centers, and enterprise health systems, use QGenda to advance workforce scheduling, optimize capacity, and improve access to care. QGenda is headquartered in Atlanta, Georgia. Learn more at www.QGenda.com.
Presenters
Dr. Patrick Hunt
Chief Medical Officer
QGenda
As Chief Medical Officer, Dr. Hunt works with QGenda’s executive team, lending his valuable clinical perspective to the strategic decision-making process. A practicing physician, he also serves as the Executive Medical Director of Emergency Medicine at Prisma Health.
Prior to joining QGenda, he was the CEO of Carolina Care, PA, as well as the co-founder and CEO of Shift Administrators, LLC, which was acquired by QGenda in 2020. Dr. Hunt holds a B.S. from NC State, an M.D. from UNC Chapel Hill, and an MBA from Duke University.
Jeannie Virden
Chief People Officer
Central Health
Jeannie Virden serves as the Chief People Officer for Central Health, which includes CommUnityCare and Sendero Health Plans. A mission driven human resources executive, she oversees all aspects of the human resources functions focusing on developing and executing compensation, benefit, talent acquisition, talent management, and talent development strategies that represent the organization’s culture and values. Jeannie is passionate about the people that bring organizations to life and focuses on implementing change to enhance the employee experience and achieve workforce excellence.
Prior to this position, Jeannie served as the Vice President of Human Resources for CommUnityCare, a separate but affiliated 501(c)(3) organization of Central Health. Jeannie has over fifteen years of human resources experience, all within healthcare.
Jeannie holds her Master of Science in Human Resources Management and a Bachelor of Business Administration degree, as well as her Senior Professional in Human Resources (SPHR), SHRM Senior Certified Professional (SHRM-SCP), and Certified Physician/Provider Recruitment Professional (CPRP) certifications.
Jill Ragsdale
Chief Human Resources Advisor
Laudio
Jill Ragsdale serves as Chief Human Resources Advisor to Laudio, leveraging her wealth of experience in health system HR leadership to advise the company on its product evolution, provide people-centric thought leadership, and support clients in their success with Laudio. She has over 30 years of experience guiding large, complex healthcare systems through strategic transformation and culture revitalization. Jill was most recently SVP & Chief People and Culture Officer for Sutter Health for nine years. During her tenure, she advanced organizational integration, developed a shared vision of human resource strategy and led the organization’s cultural transformation. She also previously served as CHRO at Mayo Clinic where she aligned multi-state total compensation programs, redesigned HR service delivery, instituted executive succession planning, and created leadership development programs that supported the Mayo Model of Care, mission, and culture.
Michael Kramb, Ed.D., MBA, PHR
SVP and Deputy Chief Human Resources Officer
SSM Health
With over 15 years of experience in human resources and operations, Michael Kramb, Ed.D., MBA, PHR is a values-based servant leader who focuses on creating inclusive and welcoming cultures that empowers and motivates employees to realize their full potential and bring their best selves to work.
Dr. Kramb joined SSM Health in October 2022, as System Vice President of Human Resources and serves as the executive HR business partner to the Senior and System Leadership team at SSM Health, providing strategic direction on human capital strategy. Recently, he assumed the role of Deputy Chief HR Officer, supporting the Chief Human Resources Officer to ensure alignment with systemwide organizational priorities to support innovative, contemporary, and nimble solutions, using metrics as a guide for key business decisions and change management, and taking on additional responsibility for Total Rewards and Wellness. During this time, he centralized and enhanced the HR Business Partner model, reorganized and optimized the HR structure and function with a focus on operational excellence and strategic influence. He created and rolled-out employee relations across the system and established intentional action planning for turnover and engagement KPIs with realized goal accomplishments.
Prior to joining SSM Health, Dr. Kramb served as Executive Director of HR and Interim Regional Chief People Officer for AdventHealth’s West Florida Division, a faith-based non-profit health system headquartered in Florida. He played a key role in the Division’s culture, engagement, recruitment, and retention efforts. In addition, he focused on standardizing the HR delivery model, building a talent management function, standardizing employee health and wellness, and building a diversity and inclusion strategy. Before joining AdventHealth, Dr. Kramb spent a decade with OhioHealth in progressive HR leadership roles.
Dr. Kramb received his bachelor’s degree in communications from The Ohio State University, his master’s degree in business administration from Ohio Dominican University, and his doctorate in education for leadership studies from Ashland University. He is also a Certified Professional in Human Resources through the HR Certification Institute.
Dr. Kramb is an accomplished human resources expert who has led and supported many projects and initiatives throughout his career – all focused on our greatest asset – our people.