Monday March 9, 2026
Elevating Employee Voice in Healthcare HR to Drive Engagement and Retention
Tuesday, April 7, 2026 | 1:00 p.m. CT (2:00 p.m. ET)
Effective listening to employee feedback is crucial for healthcare HR to enhance engagement, retention, and patient care. This webinar will share practical strategies to build a mature employee listening culture that turns insights into real impact through sustained feedback-action-communication cycles. We will spotlight Providence Health Care’s success in leveraging structured onboarding feedback at multiple touchpoints to continuously refine their new hire experience. Additionally, their use of exit surveys provides valuable insights to enhance retention. Attendees will learn to overcome common listening pitfalls, engage leadership and managers effectively, and embed continuous feedback into daily HR practices to create a trustworthy, action-oriented culture that supports both employees and organizational goals.
Objectives
- Understand the stages of employee listening maturity and learn how to assess and advance your healthcare organization’s feedback capabilities from emerging to leading practices.
- Explore practical strategies to establish sustainable feedback channels and engage leaders and frontline managers to create an ongoing, data-driven feedback loop that informs retention and workforce experience improvements.
- Identify common challenges in employee voice initiatives such as the “listening disconnect” and learn how intentional communication, trust-building, and action-oriented feedback processes can transform employee feedback into continuous organizational improvement that enhances patient care and HR outcomes.
Price
ASHHRA Member: FREE
ASHHRA Non-member: $25.00 FREE
Credit(s)
1 (CHHR, ACHE Fellowship*, HRCI, SHRM) for live webinar attendees.
*By attending the Elevating Employee Voice in Healthcare HR to Drive Engagement and Retention live webinar offered by ASHHRA participants may earn up to 1 ACHE Qualified Education hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.
Presenters
Shiva Badiee
Executive Director, HR Technology Transformation, Data Analytics, Strategic Recruitment & Staffing
Providence Healthcare
A visionary executive leader and entrepreneur, with over 22 years of experience driving innovation, organizational growth, and operational excellence across public and private sectors.
As a transformation leader, Shiva combines strategic vision with compassion, empowering high-performing teams to deliver measurable results and sustainable value in complex settings.
Her commitment to data literacy and social impact reflects her passion for building resilient, future-ready organizations.
Shawn Overcast
General Manager, Enterprise Solutions & Thought Leadership
Explorance
As General Manager of Enterprise Solutions & Thought Leadership at Explorance, Shawn Overcast leads a high-performing team dedicated to transforming how organizations understand and act on employee insights. Under her guidance, the Enterprise Solutions team serves as a trusted partner to some of the world’s most forward-thinking organizations, including [insert key clients]. Together, they deliver innovative, tailored solutions that empower leaders to drive meaningful change and employees to thrive in an evolving workplace.
Shawn brings over 20 years of expertise in the employee listening and insights space, working with organizations across industries to craft strategies that align with their unique needs. Her leadership focuses on fostering collaboration, responsiveness, and trust—values that define the Enterprise Solutions team’s approach to working with clients. With a proven ability to integrate cutting-edge technology, strategic consulting, and professional services, Shawn and her team ensure organizations can act confidently on insights to achieve measurable outcomes.
At the heart of the Enterprise Solutions team’s success is their commitment to innovation and partnership. Explorance’s holistic approach—combining people, processes, and technology—meets clients where they are and supports them at every step, from initial engagement to implementation and long-term success. This approach has earned Explorance accolades from HR Tech and Brandon Hall, further establishing the Enterprise Solutions team as a leader in the employee insights industry.
Shawn’s role is also defined by her dedication to empowering her team to deliver exceptional results. She fosters a culture of collaboration, creativity, and accountability that enables the Enterprise Solutions team to consistently exceed client expectations. Together, they are shaping Explorance’s future by amplifying the employee voice and driving innovation in listening strategies that keep organizations ahead of the curve.
Shawn is a frequent speaker at industry conferences, where her thought leadership on employee engagement, AI-driven insights, and the future of workforce listening draws standing-room-only audiences. Her vision aligns seamlessly with Explorance’s mission to empower organizations to build a brave culture of feedback, by enabling customers to listen to all voices, fairly and actively, and her leadership strengthens the company’s position as both a trusted advisor and an innovator in the space.
Personally, Shawn is inspired by the opportunity to create meaningful change for clients and their employees, as well as the chance to build a team that shares her passion for helping organizations succeed. She believes in the transformative potential of employee listening, especially as advances in AI and continuous feedback methodologies reshape how organizations connect with their people.
Shawn holds a BS in Psychology and an MS in Instructional Systems from Florida State University. A certified Executive Coach, MBTI practitioner, and 500-hour certified yoga instructor, she brings mindfulness and balance to her leadership style. Based in St. Petersburg, Florida, she enjoys spending time with her husband and two daughters, whether hiking the mountains of North Carolina, watching her daughter play volleyball – on the beach or in a gym, and visiting her alma mater where her oldest daughter attends college.