Thursday August 20, 2026
Read Between the Dots: What’s Really Driving Your Workforce Challenges?
Tuesday, Oct. 13, 2026 | 1:00 p.m. CT (2:00 p.m. ET)
Turnover is up. Is it a retention problem or a scheduling problem?
Labor costs are climbing. Is it a staffing problem or a visibility problem?
Employees are burned out. Is it an engagement problem or is something happening in the day-to-day experience of work that HR can’t see?
Healthcare’s biggest workforce challenges rarely have a single cause. The data may point to one problem, while the real story is hiding somewhere between the dots.
Join Lorna Jones, Senior Vice President of Employee & Labor Relations at City of Hope, for a candid, interview-style conversation about looking at the signals shaping today’s clinical workforce differently. We’ll dig into how HR leaders can get closer to the realities behind workforce metrics, connect what’s happening across HR and clinical operations, and uncover the factors that may be contributing to persistent challenges with retention, engagement, staffing, and workforce stability.
Because the biggest workforce challenges rarely exist in isolation. The opportunity is in seeing the connections and understanding what they’re telling you.
Objectives
- Identify the workforce challenges that matter most by looking beyond surface-level symptoms and examining how scheduling, staffing, flexibility, manager practices, and day-to-day experiences influence retention, engagement, and workforce stability.
- Explore how greater connection across HR and clinical workforce technology can uncover a more complete view of employee needs while reducing friction caused by disconnected systems, processes, and teams.
- Discover how stronger collaboration between HR, clinical, and operational leaders can create a shared workforce picture and turn workforce insights into meaningful, coordinated action.
Price
ASHHRA Member: FREE
ASHHRA Non-member: $25.00 FREE
Credit(s)
1 (CHHR, ACHE Fellowship*, HRCI, SHRM) for live webinar attendees.
*By attending the Read Between the Dots: What’s Really Driving Your Workforce Challenges? live webinar offered by ASHHRA participants may earn up to 1 ACHE Qualified Education hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.
Presenters
Courtney Green, MSN, RN, NE-BC
SVP, Healthcare Workforce Solutions
QGenda
With more than two decades of experience in nursing leadership and healthcare operations, Courtney is dedicated to advancing the way healthcare organizations manage, empower, and engage their workforce.
Courtney brings seasoned, systems-level perspective to workforce planning, staffing strategy, and healthcare technology—delivering innovative, sustainable solutions that improve both patient outcomes and organizational performance.
Rooted in her clinical foundation as a nurse and guided by executive vision, she leads with empathy, accountability, and data-driven insight. Her focus is on creating environments where caregivers can thrive, while enhancing staff experience, engagement, and performance while ensuring operational excellence, compliance, and safety.
Lorna Jones-Henry, J.D.
SVP, Employee & Labor Relations
City of Hope
Lorna Jones is an accomplished HR executive with extensive experience leading strategic human resources teams and delivering innovative workforce and management solutions for large-scale organizations in highly regulated industries.
Her areas of expertise include labor and employee relations, diversity and inclusion, performance improvement, total rewards, compliance, workers’ compensation, disability management, compensation, and conflict resolution.
Lorna brings a unique combination of HR leadership and legal expertise to her work. She earned her Juris Doctor from the University of the Pacific, McGeorge School of Law.